Wait 1-2 minutes before plugging the cables back in.
AMAZON CLOSED CAPTIONING SOFTWARE
The first Kindle Fire did not have the necessary software in its built-in video app, but the later ones (Kindle Fire HDX, Kindle. Unplug all cables, including the power cord and HDMI cable. The Closed Captions have to be in the file (or available to the system from another file) The software/app with which you are watching them has to be able to decode the Closed Captions and show them on the screen.
AMAZON CLOSED CAPTIONING TV
Set-Top Box (Apple TV, Fire Stick ) or Smart TV: Rather than just turn it off and on, you’ll want to perform a power-cycle with your set-top box or Smart TV to achieve a complete reboot:.
![amazon closed captioning amazon closed captioning](http://is2.mzstatic.com/image/thumb/Video/v4/57/b7/22/57b72264-4756-dfb7-c0f9-d510df0660ce/source/1200x630bb.jpg)
From the Tubi settings menu: Navigate to the left side of the screen to find 'Settings' towards the bottom. If your console supports app suspension, make sure you manually quit out of the Prime Video app before initiating a reboot. There are two ways to turn on subtitles/Closed Captions on your Amazon Fire TV/Stick: from the Tubi Settings menu or on the individual video itself.
AMAZON CLOSED CAPTIONING SERIES
![amazon closed captioning amazon closed captioning](https://i.ytimg.com/vi/dwFZgz4eDKg/maxresdefault.jpg)
The next step you should try is to fully restart or power-cycle the device you’re watching Prime Video on.